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Analysis of results by business
Corporate Banking
The following section analyses the Group’s performance within the businesses, showing selected income and expenditure information extracted from the Group’s profit and loss account. As inter-business activities are included within these figures, the total income and expenditure for the businesses do not equate to the amounts reported in the Group’s results.
Financial performance
2000 1999 1998
£m £m £m
Net interest income 1,324 1,252 1,214
Net fees and commissions 752 690 613
Other operating income (6) 1 3
Total income 2,070 1,943 1,830
Total costs (870) (863) (862)
Provisions for bad and
doubtful debts (124) (120) 2
(Loss)/income from
associated undertakings (6) (13) 21
Operating profit before
impact of Finance Act 1,070 947 991
Write-down of leases (40)
Operating profit 1,070 947 951
Corporate Banking operating profit increased 13% to £1,070m in 2000. This reflected the combined effect of continued growth in total income of 7%, a significant increase in strategic investment and an increase in overseas provision levels.

Net interest income rose 6%. Average customer lending balances increased 10% to £47bn as a result of strong growth in UK lending and in the rest of Europe. Average customer deposit balances increased 6% to £37bn.

UK middle market lending volumes grew strongly, resulting from the implementation of the new sales strategy, providing relationship managers with a more focused sales management approach, together with mobile working technology. Lending growth was concentrated towards larger and higher quality customers and as a result the overall quality of the portfolio has improved. The Sales Financing product range, which includes factoring and invoice discounting, saw rapid growth in total volumes, up 63% to £7.1bn. This resulted from the ongoing investment programme to develop this business.

Growth in customer lending within the rest of Europe was predominantly in the established operations in Germany and France. Lending exposure to Latin America fell.

UK lending margins were maintained in line with the improved quality of the lending portfolio. Overseas margins were held as stability returned to Latin American markets.

The growth in average UK deposits was stronger in branch based accounts which attract a higher margin compared with treasury deposit products. As a result, the overall deposit margin was maintained, despite competitive pressures and a reduced contribution from non-interest bearing current accounts.

Net fees and commissions increased 9% to £752m. Lending related fees rose strongly as a result of the growth in the use of on and off balance sheet financing products and strong sales of products relating to structured trade and export finance. Money transmission income reduced slightly due to intensifying competitive pressure. Foreign exchange related income increased in line with volume growth. Increased use of electronic products, such as BusinessMaster, has led to over 35% of UK corporate customers now being registered for these services.

The loss from associated undertakings primarily reflected the Group’s Brazilian associate, Banco Barclays e Galicia SA. Costs excluding strategic investment fell 6%, with the continued reduction in headcount and the sale of Dial (the contract hire business) in June 2000 being contributory factors. There was a significant increase in strategic investment to £93m (1999 £37m) including investment in Barclays B2B.com and enhancements to the Corporate Banking middle market franchise.

In collaboration with Accenture and Oracle, Barclays B2B.com was created in 2000 to e-enable the delivery of business services to companies with a turnover of between £5m and £250m. Its initial offering, the Barclays B2B exchange, has created a secure marketplace enabling buyers and sellers to benefit from lower processing costs and increased management control in their business transactions. Barclays B2B.com had over 2,000 businesses registered to trade on-line at the end of 2000.

The net provisions charge increased to £124m (1999 £120m) and included a charge for two larger non-UK items. The net charge was also impacted by lower levels of releases and recoveries at £76m (1999 £85m). UK provisions, while showing a slightly rising trend, currently remain at relatively low levels.

Corporate Banking operating profit in 1999 (excluding the impact of a £40m write down in lease receivables in 1998), reduced by £44m or 4% to £947m as a result of a reduction in the level of releases and recoveries to £86m (1998 £168m).