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In Section 2:
Corporate Social Responsibility

Directors and officers of Barclays PLC and Barclays Bank PLC

Directors' report

Corporate governance
report


Barclays report on
remuneration


Accountability and Audit

Presentation of
information


Risk management





Commercial lending
Throughout 2002, Barclays maintained its focus on managing the environmental impact of its commercial lending

Barclays is aware of the sensitivities surrounding certain types of projects (for example, mining or hydroelectric schemes), and will lend only to such projects when we are satisfied that environmental impacts are being managed in accordance with stringent environmental criteria (attainment of World Bank standards is generally the minimum requirement). The Group’s Environmental Impact Assessment Policy clarifies Barclays approach to ensuring project finance proposals are rigorously assessed to identify, quantify and, where appropriate, mitigate the environmental risks.

In 2002, the Environmental Risk Management Unit (ERMU) continued to work with the Group’s credit teams worldwide to raise their awareness of the environmental considerations to be factored into lending decisions. Screening of commercial land offered as loan collateral for potential contamination is a key component of the company’s approach, and heightened awareness of this and other environmental issues resulted in a 19% increase in the number of lending proposals referred to ERMU. While the majority came from the UK and mainland Europe, the number of cases referred from Barclays businesses in Africa was twice that in 2001.



The standard of Barclays management of the environmental impact of its commercial lending was recognised independently by fund managers ISIS (formerly Friends Ivory and Sime) who examined the environmental credit risk assessment policies and procedures of ten European banks.


Product stewardship
To encourage the use of products and services that contribute to environmental protection, Barclays offered:

»   personal customers access to the Legal & General Ethical Fund and HomeFile Energy Rating surveys with their property surveys;

»   business customers an Environmental Loan Support Scheme and access to the Barclays EMS training programme; and

»   employees an ethical investment option provided by ISIS fund managers in connection with the Barclays UK Retirement Fund.


In addition, Barclays Global Investors managed £28.3 billion of institutional funds according to environmental or social criteria specified by clients.


Suppliers
Barclays spends more than £2 billion a year on external products and services. During 2002, Barclays continued to use environmental, social and ethical criteria to judge potential suppliers as part of its standard tendering process in the UK. This involves issuing questionnaires on environmental, social and ethical issues to those bidding for contracts.

For outsourcing contracts, Barclays Group Environmental Management team works closely with proposed outsourcing partners to address environmental issues.

During 2002, Barclays Africa began work to make environmental issues a core part of its sourcing decisions.


Making Business sense



CSR in the marketplace



CSR in the workplace



CSR in the community



CSR in the environment