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UK Business Banking - Contact centre at Gadbrook Park, Cheshire awarded the title of 'European Call Centre of the Year 2005' by CCF (Call Centre Focus Magazine)
UK National advertising campaign - New brand positioning launched with UK national advertising campaign
Barclays spaces for sport - The first flagship site opened by Matt Barrett at the White Hart Lane Community Sports Centre, London
Barclays Capital - Awarded 'European Investment Bank of the Year' by Financial News
Head office functions and other operations
Head office functions and other operations
2005 2004
  £m £m
Total income (194) (47)
Impairment charge(c) 9 (1)
Operating expenses (347) (189)
Associates and joint ventures(d) 2
Loss before tax (532) (235)


Head office functions and other operations loss before tax increased to £532m (2004: £235m). This was driven by accounting adjustments to eliminate inter-segment transactions of £204m (2004: £69m) and non-recurring costs of £165m (2004: £32m) including the costs of head office relocation and write-off of capitalised IT-related assets.

Notes
  • Economic profit is defined in the Chairman's statement.
  • Total income net of insurance claims.
  • Includes other credit provisions.
  • Share of post-tax results of associates and joint ventures (together with profit on disposal of associates and joint ventures, where relevant).
  • Profit before tax.
  • Operating expenses compared to total income net of insurance claims.
  • Absa has changed its financial year-end to 31st December to conform with Barclays, the comparable period comprises unaudited results for the nine months ended 31st December 2004.
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